Privacy Policy

At Figure Solutions Limited ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Notice outlines how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

Figure Solutions Limited
Company Registration Number: 15339828
Registered Office: 6 Miller Road, Brymbo, Wrexham. LL11 5FH
Email: info@figuresolutions.co.uk
Telephone: 07932 028 663
Website: www.figuresolutions.co.uk

We are a UK-based accountancy practice providing services such as bookkeeping, payroll, tax compliance, and business advisory services.

We may collect and process the following categories of personal data:

• Contact details: Name, address, phone number, and email address.

• Identity verification data: Date of birth, National Insurance number, passport or ID copies.

• Financial information: Bank details, tax references, income, expenses, and investment details.

• Employment information: Employer details, salary, PAYE records.

• Client communications: Emails, meeting notes, and call records.

• Website usage data: IP address, browser type, and cookies (if applicable).

We collect data:

• Directly from you (e.g., during onboarding or ongoing communication)

• From third parties with your consent (e.g., HMRC, Companies House, payroll providers)

• Through our website or digital tools (if used)

We process your personal data for the following purposes:

• To provide accountancy and tax services

• To comply with legal and regulatory obligations

• To manage our relationship with you

• To communicate with HMRC and other relevant authorities on your behalf

• To issue invoices and manage payments

• For internal record-keeping and service improvement

Under the UK GDPR, we rely on one or more of the following lawful bases to process your data:

• Contractual obligation – to provide the services you have engaged us for

• Legal obligation – to meet regulatory requirements (e.g., HMRC compliance)

• Legitimate interests – to operate and improve our business

• Consent – where we ask for your explicit permission (e.g., marketing communications)

We may share your personal data with:

• HMRC, Companies House, and other government bodies

• Subcontractors or consultants under confidentiality agreements

• Professional service providers (e.g., legal or IT support)

• Cloud-based software providers (e.g., accounting platforms)

• Our insurers and regulators (if required)

We do not sell or share your data for marketing purposes.

We retain personal data only for as long as necessary to:

• Fulfil the purposes we collected it for

• Comply with legal, regulatory, and professional obligations (typically 6–7 years)

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (in certain circumstances)

• Object to or restrict processing

• Data portability (to receive your data in a commonly used format)

• Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details provided above.

We take appropriate technical and organisational measures to safeguard your data from loss, misuse, or unauthorised access. This includes secure storage systems, encrypted data transfers, and regular reviews of our security procedures.

If we transfer data outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions.

If you have concerns about how we handle your data, please contact us first so we can resolve your issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Tel: 0303 123 1113

We may update this Privacy Notice from time to time. The most current version will always be available on our website or upon request.